Customer Privacy
Your privacy is and always will be very important to us. We have tried to keep this section easy to read and understand. Please read below to understand how we collect, use, share, and safeguard your information.
Holistic Privacy
Your Mobyle Home generates configuration and usage data. To protect your privacy from day one we do not associate the usage data generated with your identity or account. The configuration data is kept in your home and may be accessed with your permission for customer support only. No one but you has any knowledge of your activities, location or a history of where where you live or where your home is parked. The Home Automation features, voice commands, history of use is all kept private and secure and is only accessible by you.
External cameras are used for security purposes by you and we do not keep any of the data on our servers. Any information is only kept locally in your home or if you give permission to an external paid security service then they may collect data for their services. Features such as Fire Rescue, Remote Move, Sun Tracking are programmed to protect your privacy while providing functional solutions.
For remote configuration support we will ask for your permission to access your settings each time you request service or support. The configuration data is not held by us. You may choose to backup your configuration, however it will be encrypted for your access only.
********
Information We May Collect
We may collect the following types of information related to you or your use of our products and services:
During the sales process
When you visit our website, village, or attend a Mobyle event, contact us with questions or for product information (in person, online, telephone, and email), we may collect a variety of information from or about you or your devices or from third parties. For example, data we collect may include:
Information from or about you
Categories of Data Description Purpose and Legal Basis
Contact Information Your name, address, region, email, phone number, contact preference in order to communicate with you, process your request, and provide products or services, based on consent or our contract with you.
Communications or interactions and your requests for information, calls, emails, or in person communications, tours, newsletter, Mobyle events, and walk throughs. To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you.
Your home model, browser type, operating system, region, IP address, pixel tags, cookies based on either your consent, our contract with you and/or our legitimate interests in improving user experience and security.
We may also receive information about you from sources such as public databases, joint marketing partners, certified installers, affiliates and business partners, and social media platforms.
Cookies and other similar technologies: Cookies are pieces of information stored directly on the computer that you are using. When you visit our website, we may use essential cookies, to provide you with a service requested by you or when this is necessary for the functioning of our website. Additionally, we may also use analytics and marketing cookies in locations where the placement of such cookies does not require user consent.
When You Are a Mobyle Customer
If you are a Mobyle home product or service owner, we may also collect other information from or about you, your Mobyle home, appliances, furniture, internal or external fit-out, or services and products from third parties. We may collect such information either through remote access or in person (for example, during a service appointment). Depending on which of our products and services you request or use, not all of these types of information may be applicable to you.
Mobyle Account: Customers who purchase certain Mobyle products may also create a Mobyle Account, which is hosted on our website. You can access your Mobyle Account to update the information from or about you in that account at any time. The information contained in your account includes:
The status of your order
Your customer registration information
Warranty and other documentation for your Mobyle products
Location for delivery
Payment method information
Other general information about your Mobyle products (for example, vehicle identification number or other product serial numbers, service plan information, or connectivity status), insurance forms, driver’s licenses, financing agreements, and similar information.
Information from or about you
Categories of Data Description Purpose and Legal Basis
Order information, your purchase details, order agreement, deposit information, and other pre-delivery documents such as driver’s license or government identification in order to fulfill your request for products and services based on our contract with you.
Financial information Your payment method, bank account number, credit card details, financing, lease, or credit application information in order to process your payment for the product or service purchased based on our contract with you.
Customer support activity, customer interactions, date, resolutions, support services, remote services in order to provide customer service and technical support based on our contract with you and our legitimate interests regarding customer satisfaction.
Information from or about your Mobyle home or tow vehicle
Categories of Data Description Purpose and Legal Basis
Vehicle type, vehicle year, make, model, vehicle identification number, configuration in order to fulfill your request for products and services based on our contract with you.
House data regarding configuration, performance, usage, operation, and health of your product in order to provide you with services, maintenance (including remote diagnostics and support), and improve your product over time based on either your consent, our contract with you, or our legitimate interests in ensuring the safety, security and improvement of our products.
Diagnostic data Logs for identifying and troubleshooting unexpected software or connectivity issues, and other debugging log reports in order to prioritize and fix software or product issues (including remote diagnostics and support) based either on our contract with you, or our legitimate interests to ensure the safety, security and improvement of our products.
Computerized system data analytics regarding usage such as function successfully or unsuccessfully loaded in order to provide you with services, maintenance (including remote diagnostics and support), and improve your home or products over time, based on either your consent, our contract with you, or our legitimate interests to ensure the safety, security and improvement of our products.
Mobyle app information analytics regarding app usage such as function successfully or unsuccessfully loaded in order to ensure reliability of the app, and perform maintenance, based on our legitimate interests in improving user experience and the security and stability of our services.
Home equipped camera suite that provides advanced features such as Remote rescue, Solar Track, Weather Escape in order to provide you with services based on our contract with you, maintenance (including remote diagnostics and support), and improve capabilities over time in line with our legitimate interests in improving our products, and ensuring the security and performance of our services.
Mobyle service and repair history, date, mileage, repairs conducted, estimate and cost, parts details, and other similar information in order to provide service and repairs based on our contract with you, reporting, improve quality and cost in line with our legitimate interests to improve internal business processes.
There are four categories of data generated by your Home or product: Home Data, Diagnostic Data, Computerized System Data, and Rescue Data.
Home Data
In order to support your homes continuous performance, predictive maintenance, and improved functionality and experience, your home collects and processes data related to the usage, operation, and condition of your home. This information is used to prioritize and fix potential issues, and continuously improve your home and products and services to you. To protect your privacy, by default, this vehicle data is either in a form that is not associated with your account or VIN, is stored in an encrypted format that Mobyle Inc. cannot decrypt, or remains inaccessible unless a specific event is triggered:
If your vehicle may require, or you otherwise request service or repair
If there is an occurrence of a safety event (such as weather event, or damage event)
If your vehicle experiences a hardware or software issue which may be inspected and addressed through a future software update or other resolution
If you provide your consent, or another legal basis is applicable
We clearly define the home data which we collect and don’t collect. Mobyle Inc. does not link your location with your account or identity, or keep a history of where you’ve been. Examples of the home data collected include: location information, travel readings, appliance data, automation date, internet connectivity status, battery use management information, battery charging history, electrical and solar system functions, software version information, computerized system data, safety-related data and camera security images. Automation and safety systems in identifying issues and analyzing the performance of your home or appliance.
Location Services: Location Services may use a combination of GPS, Bluetooth, IP address, and Wi-Fi and mobile towers to figure out where you are. To protect your privacy, location data is either processed directly without leaving your home, is in a form that does not personally identify you, or remains inaccessible to Mobyle Inc. For safety purposes, your homes location may be used when you experience a safety event (such as a weather event) to aid response efforts. This means that unless captured as a result of a safety event— Mobyle Inc. does not link your location to your identity or know where you’ve been. You may also choose to enable or disable the collection of location data. Some advanced features may no longer work, such as fire rescue as these features rely on such data.
Safety analysis data: In order to help improve our products and services, we may collect and store other vehicle data that might contain information that identifies you or your homes VIN, including: data about weather events and data about remote services (for example, remote lock/unlock, and video recording commands); a data report to confirm that your home is online together with information about the current software version data; data about any issues that could materially impair operation of your home; data about any safety-critical issues; and data about each software and firmware update.
Solar and battery information: We may collect information regarding the charge profile and how long and efficient battery charges are and where certain government incentive or credit programs operate.
Service history: In order to facilitate the service and repair of your home, we may collect and process data about the service history from Mobyle service centers or affiliated third-party approved service agents. This includes information such as name, VIN, repair history, parts details, estimate and costs, outstanding recalls, bills due, customer complaints, and any other information related to the homes service history.
Diagnostic Data
Mobyle Inc uses diagnostic logs to keep our products and services up to date, troubleshoot or debug problems, and make continuous improvements. We aim to collect the minimum level of diagnostic data necessary to help keep your home or appliance reliable, secure, and operating normally. Diagnostics may include details about homes configuration, firmware, energy use, electronic systems state, and other system-to-system data used to identify bugs and conduct technical evaluations. On specific events, we use diagnostic logs as basic error information to help determine whether the problems experienced can be addressed by an immediate or future software release.
Computerized System Data
When using your homes touchscreen, Mobyle Inc. may collect certain information that is either stored in the home itself, or if shared with us, is not associated with your account or VIN by default. To protect your privacy, your in-home browser history and sign-in credentials are not shared with Mobyle Inc. The computerized system data collected may include configuration history, usage data. Additionally, if you experience performance issues with your computerized system and require support, Mobyle may retrieve certain system data to fulfill your request, effectively troubleshoot or debug the issue, and improve our products and services.
Voice commands: Each home is equipped with the ability for you to use your voice to speak commands to the home. To support ongoing quality improvements, Mobyle captures and processes the transcription of the command (such as “set the temperature…”). To protect your privacy, audio voice recordings are not captured, and the transcription of the command is not associated with your account or VIN. In addition, Mobyle does not collect any information when using voice-to-text, or voice to email. As such your messages are never sent to Mobyle Inc.
Mobyle app: The app puts owners in direct communication with their homes. With the app, you have the capability to do things like check your homes solar or batterycharging progress in real time and start/stop charging, heat/cool the home, remote monitor, lock/unlock the home from afar, or locate the homes current location. In order to detect and proactively fix issues related to the app’s functionality, address any customer complaints, and to prevent unauthorized access or misuse, certain general usage information associated with your account or VIN may be shared with us. For example, if you use the Mobyle app to change the homes temperature, we may collect that this command was successful or unsuccessful, without any further details, such as the change in degrees.
Rescue Data
Mobyle homes make use of a camera suite that provides advanced features such as any of the rescue packages. Camera functionality has been designed from the ground up to protect your privacy. Mobyle does not capture continuous recordings or have live-view functionality. By default, advanced autonomous features that rely on the external cameras are processed without ever leaving your home. There are two types of camera recordings that are eligible to be transmitted from your home to Mobyle Inc.: Safety Weather Events and travel camera recordings.
Weather Event camera recordings are automatically captured only if a serious weather event occurs such as fire, or flood, or earthquake. These short clips are up to 30 seconds and associated with your VIN in order to aid in providing emergency services, and remote assistance (and such recordings may include timestamp and location metadata).
Sentry Mode: This feature uses the homes sensors and external cameras to detect and notify you when there is suspicious activity or a significant threat to your home. If a threat is detected, such as someone trying to enter your home, Sentry Mode will bleep a warning and save footage of the event to your USB drive (if installed). Sentry Mode footage is not transmitted to Mobyle Inc. For significant threats, such as a window break-in, the home will also send an alert to the mobile app paired with the home, activate the security alarm, and generate a loud unexpected sound. Sentry Mode footage is saved to onboard memory and can be viewed directly from the homes touchscreen. Sentry Mode can also operate in a similar manner without a USB drive installed, with the ability to send you an alert to your phone if a threat is detected — however, footage of the event would not be available.
If you have enabled Sentry Mode Live Camera Access, this allows you to remotely view your homes surroundings, and also speak to the front door speaker. Audio from the home surroundings are not recorded. These features can be set in the app. Live Camera is end-to-end encrypted and cannot be accessed by Mobyle Inc.
Please note it is your sole responsibility to consult and comply with all local regulations and property restrictions regarding the use of cameras.
How We May Use Your Information
We may use the information we collect to:
Communicate with you
Fulfill our products and services
Improve and enhance development of our products and services
This includes contacting you to advise you of important safety-related information, to notify first responders in the event of a severe weather event, present products and offers tailored to you, or to respond to your inquiries and fulfill your requests for product information, Mobyle Life Updates, and other events.
When you contact us for information or make a purchase, we may use the data collected for a variety of purposes. Below are examples of what we may use your personal data for in delivering the most seamless home and energy experience imaginable.
Reasons for Processing
Communicate with you
To respond to your inquiries and fulfill your requests
To offer you information on contests, events, and promotions and to administer these activities
To share administrative information with you, such as changes to our terms, conditions, and policies
For educational and awareness purposes on topics that interest you
To advise you of important safety-related information about your home, batteries, solar, appliances or to notify first responders in the event of a severe weather event
To conduct research, surveys, and obtain your feedback
Fulfill our products and services
To complete your purchase, request for home financing, and have your home shipped to you
To process your payment for a product or service
To process, assist and provide related customer support
To monitor your Mobyle home or appliance's performance and provide related services, including over-the-air updates
To understand, prioritize, and fix issues or concerns with your home, appliances, and services
Improve and enhance development of our homes, appliances, and services
To conduct research, develop and promote new home features, appliances and services, and to improve or modify our existing services
To analyze and improve the safety and security of our homes, appliances, and services
For business purposes such as data analytics, audits, fraud monitoring and prevention, business planning, determining effectiveness of campaigns, reporting, and forecasting
Other circumstances
To fulfill contractual obligations with third parties, agents and affiliates
To comply with legal obligations, law enforcement, and other government requests
To establish, exercise, or defend legal claims
As otherwise permitted or directed by you
Mobyle Inc. retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Notice, in our service-specific notices, or as required by law. The criteria for determining data retention may include consideration of its use, our relationship with you, whether there is an existing contract for services, whether you have provided your consent, or if there is a legal requirement to retain certain data. We carefully examine whether it is necessary to retain the personal data collected and work to ensure that the data is retained for the shortest period possible.
When we process personal data about you, we do so with your consent and/or as required to provide the products or services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems, products and our customers, or fulfill other legitimate interests of Mobyle Inc. We do not share information that personally identifies you with third parties for their marketing purposes unless you opt-in to that sharing. For more details regarding which legal justification Mobyle Inc. relies on for each data processing activity, see "Purpose and Legal Basis" in the above section "Information We May Collect".
We may also use and disclose information about you if we believe in good faith that that the law requires it for purposes of security, fulfilling our legal obligations (such subpoenas or court orders), law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also share information about you, where there are legal grounds to do so, if we determine that disclosure is reasonably necessary to enforce our Terms of Use or protect our operations or customers. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, change of control, or sale we may transfer any personal data we collect to the relevant third party.
Collection and Use of Non-Personal Data
Except as described here, Mobyle Inc. may also collect, use, and share information that does not, on its own, personally identify you. Such information may be used for any purpose, including for example, for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.
Sharing Your Information
We may share information with:
Our service providers, business partners and affiliates
Third parties you authorize
Other third parties as required by law
We limit how, and with who, we share your personal data. Examples of when we may share your information include, payment processing, order fulfillment, product installation, customer service, marketing, financing, service or repair, and other similar services.
We do not sell your personal data to anyone for any purpose, period. The table below illustrates who Mobyle Inc. may share your personal data with depending on your interactions with us or purchases you make.
Our service providers, business partners and affiliates
Categories of Recipients
Description
Reason for Sharing
Affiliates and subsidiaries Companies that are owned or controlled by Mobyle Inc., or where we have a substantial ownership interest in order to assist, operate, enhance, and fulfill services on our behalf based on our legitimate interests to outsource certain operations
Service providers and business partners, Companies we’ve hired to provide services like customer support, product financing, repair estimate providers, infrastructure, and other professional service providers To assist, operate, and fulfill services on our behalf based on our legitimate interests to outsource certain operations
Payment processors Companies we contract with to securely process your payment details To enable payment processing based on our contract with you, and fraud prevention in line with our legitimate interests
Third parties you authorize
Categories of Recipients
Description
Reason for Sharing
Financial institutions Companies that process credit applications for financing offerings in order to confirm your eligibility, and process your request for service based on your consent or our contract with you
Energy utilities and energy services companies Companies that deploy and distribute energy to your home from the grid or to the grid in order to fulfill your request for Energy products and services based either on your consent, our contract with you or pre-contractual arrangements requested by you
Certified energy installers Partners who may perform financing, permitting, inspections and installations in order to perform, assist, and fulfill services on either our behalf or yours based on your consent or our contract with you
Third party service and repair centers Third party service locations we partner with to provide you with quality repair in order to facilitate service and repairs, and improve costs and service based on our contract with you and our legitimate interests in improving costs and service
Other third parties as required by law or other circumstances
Categories of Recipients
Description
Reason for Sharing
Law enforcement and government authorities Disclosure of information as required by law, or when otherwise appropriate in order to comply with applicable laws based on our legal obligation or legitimate interests
Government-offered incentive or credit programs Disclosure of information as required by the program such as VIN in order to comply with the participation terms of the offered program based on our legitimate interests
The personal data we collect may be shared between Mobyle Inc. and our subsidiaries, affiliates (companies that are owned or controlled by Mobyle Inc., or where we have a substantial ownership interest), third party service providers, channel partners, suppliers, and others when necessary to perform services on our or on your behalf. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our privacy and data protection requirements and are not allowed to use personal data they receive from us for any other purpose.
In addition, we may share information with:
Third party service providers and channel partners to provide services such as website hosting, data analysis and storage, payment processing, order fulfillment and product installation, wireless or wired connectivity to Mobyle Inc. products, information technology and related infrastructure, customer service, product design, product diagnostics, maintenance or related services, email delivery, credit card processing, auditing, marketing, voice command processing, and other similar services.
Subsidiaries and affiliates (such as Mobyle Insurance Services, Inc., Mobyle Finance Services, Inc.) to develop new and improve existing products and services, perform data analysis, and reporting. For example, in the event you request service/repair of your home or appliance from a service center or mobile repair vehicle that is operated either by Mobyle Inc. or by a third party, we may share information about your home, appliance, repair, and associated personal data to optimize your experience, accurately price repairs, and improve our business practices.
Repair estimate providers and any insurance company to enable Mobyle Inc. or third party service centers to perform services on your home or appliance such as repair or maintenance. When you request Mobyle Life to perform certain services, we share limited information about you and the home or appliance with these parties to help provide you with an accurate repair estimate and to facilitate payment. Repair estimate providers may use this information in the aggregate to create and publish industry analytics.
Other third party business partners to the extent that they are involved in the purchase, finance, or service of your Mobyle Inc. products. We share limited information from or about you or your home or appliance products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance institutions, registration, title companies, electric utilities, permitting authorities and insurance companies.
Third parties you authorize, such as:
Certified installers, where we may directly or indirectly sell you the energy products that you have requested, or where the Certified Installer owns or is financing your energy products.
Third party utilities or energy services companies, where required by tariff or regulation or you have agreed to allow them to monitor or control your energy product.
With third party service centers or providers, if you choose to utilize them. Note that some information about you is stored on certain Mobyle Inc. products and may be accessible directly to the third party service centers or providers that you choose to utilize to diagnose or service your home or appliance.
Third-party sponsors of contests and similar promotions, if you elect to participate; With your social media account provider, if you connect your Mobyle Account and your social media account. If you do so, you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by the social media account provider’s privacy notice.
Third parties when required by law or other circumstances, such as:
To comply with a legal obligation (such as subpoenas or other court orders); in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements and regulator inquiries; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our homes, appliances, and services, Mobyle Inc., third parties, visitors, or the public, as determined by us in our sole discretion.
With your employer or other owner, if you do not directly own it, as authorized by local law.
In some jurisdictions, Mobyle Inc. participates in government programs voluntarily or where required by law, such as incentive or credit programs related to environmental goals, energy reduction, or introduction of new technology. Mobyle Inc.’s participation assists us and governments to scale investments and support introduction of our technologies including electric home, electric storage, and external battery charging. Participation in some programs may require that Mobyle Inc. share certain limited home or appliance information and energy generation, exterior battery charging, or storage information such as chassis Vehicle Identification Number or home address with government or regulatory agencies as dictated by the terms of these programs.
When you accept a government-offered purchase incentive or otherwise participate in government incentive programs, Mobyle Inc. may be required to provide some information to government, or its designated administrators, pertaining to your purchase, participation and eligibility in order to process the purchase incentive.
With a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any insolvency or similar proceedings).
Choice and Transparency
We enable you to obtain access and control the data that we collect, use, and share. Through device permissions, in-app settings, communication preferences, your Mobyle Account, and in-home data sharing controls — you are in control, even when it comes to your data.
Rights and Choices
California Privacy Disclosure
Protection of Personal Data
International Transfers
Updates to this Notice
Rights and Choices
Mobyle Updates: When you request information, purchase a home or appliance, or sign up for promotional communications, Mobyle Inc. may contact you by email, call, text, or via the Mobyle app about promotions, our products and services, and other information that may be of interest to you. If you no longer want to receive promotional-related emails or messages, you may opt out at any time by following the unsubscribe instructions in the communication received from us, by changing your communication preferences, or by telling us using any method from the Privacy Questions section. If you receive a call or text from us and do not want to receive similar calls in the future, or if you do not want to receive automated calls, simply ask to be placed on our “do not call” list. Please note that we may still be required to send you administrative or other important messages, such as billing notices or policy changes, even if you opt out of receiving other communications.
Data Sharing: Mobyle Inc. enables you to control what you share. Within your home’s touchscreen you may enable or disable the collection of certain home or appliance data. If you choose to enabled data sharing, your home or appliance may collect the data and make it available to Mobyle Inc. for analysis. This analysis helps Mobyle Inc. improve its products, features, and diagnose problems quicker. The collected information is not linked to your account or VIN and does not identify you personally. Depending on your selections, analytics may include details about your home or appliance, its configuration, performance, software version, and short video clips or images. In order to protect your privacy, personal data is either not logged at all, is subject to privacy preserving techniques, or is removed from any reports before they’re sent to Mobyle Inc.
Data Privacy Requests: We want you to be in control of how your personal data is used by us. Subject to local law, you may have the right to be informed of, and request access to, the personal data we process about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of data; and lodge a complaint with your local data protection authority. You may also have the right not to be subject to automated decision-making, including profiling, where it would have a legal or similarly significant effect on you; and the right to data portability with regard to the data you provided to us. Tesla enables you to exercise those rights in a variety of ways, including by:
Submitting a data privacy request online
Emailing us at privacy@mobyle.co
Writing to us at Mobyle Inc, to our address listed on our Contacts page
By accessing your Mobyle Account to update your information at any time
When contacting Mobyle Inc and where your issue requires it, we may request more information from you, such as to verify identity, or indicate that a response will require additional time. You may at any time refer your complaint to the relevant regulator in your jurisdiction if you are unsatisfied with a reply received from us. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
California Privacy Disclosure
California residents have a right to knowledge, access, and deletion of their personal data under the California Consumer Privacy Act. California residents also have a right to opt out of the sale of their personal data by a business and a right not to be discriminated against for exercising one of their California privacy rights. Mobyle Inc does not sell your personal data to anyone for any purpose, and does not discriminate in response to privacy rights requests.
Mobyle Inc provides disclosure of our data practices in this Privacy Notice. This includes what personal data is collected, the source of the personal data, and the purposes of use, as well as whether Mobyle Inc discloses that personal data and if so, the categories of third parties to whom it is disclosed. California residents who have purchased a Mobyle home or appliance product or service may exercise their rights directly or through an authorized agent by signing in to their Mobyle account and making a data privacy request. If you are a California resident without a Mobyle account and you or your authorized agent would like to exercise your privacy rights, requests may also be made by:
Emailing us at privacy@mobyle.co
Calling us on our phone or writing to us using the details on our contact page.
If you do not have a Mobyle account, Mobyle Inc may ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with Mobyle Inc, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights. If you request deletion of your personal data, please note, that we will both render certain personal data about you permanently unrecoverable and also de-identify certain personal data.
Protection of Personal Data
Mobyle Inc uses administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the data and the threats posed. Mobyle Inc has implemented a variety of safety and security features to consistently protect your information. For example, your Mobyle Account includes owners resources, guides and important documents, so we offer multi-factor authentication to protect your account. Each Mobyle home also includes a feature called Pin to Unlock allowing you to set a secure four-digit verification code that must be entered before the home can be opened. In addition, if you sell or transfer your home to another person, Mobyle Inc makes it easy to perform a factory reset and remove your personal data before giving your home to a new owner.
We also implement other appropriate technical and organizational measures to help safeguard and secure your personal data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure or compromised, please immediately notify us by using the contact information below.
This Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which we may link to on this Notice. The inclusion of such a link does not imply endorsement of the linked site or service by us or by our affiliates, nor does it imply an affiliation with the third party. Additionally, we are not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider, including any information you disclose to other organizations through or in connection with our software applications or social media pages. In addition, our homes, appliance and services are not directed to individuals under the age of sixteen, and we request that such individuals not provide any information to Mobyle Inc.
International Transfers
Mobyle is a global company, and we operate internationally. By making a purchase or otherwise submitting your personal data to us, your information may be transferred to Mobyle Inc in the United States and countries other than your place of residence or in which the information was originally collected. For example, where we have facilities or in which we engage service providers. Mobyle Inc complies with laws on the transfer of personal data between countries to help ensure your data is protected as described in this Notice, wherever it may be.
We may rely on various legal grounds to collect, use, and otherwise process your information, including: your consent; that the information is necessary for the performance of a contract with you; to comply with a legal obligation; to protect your, or someone else’s vital interests; or for a legitimate interest that is balanced against your rights and interests. These legitimate interests may include Mobyle Inc’s interest in improving its products and services, enhancing safety and security, protecting Mobyle Inc or its business partners against wrongful conduct, and responding to customer inquiries and claims. Where applicable, we will inform you whether and why we need certain information from you, for example, whether we need the information to fulfill a legal or contractual requirement and what the consequences are of not providing the information.
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, we ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organizational measures are in place. Mobyle Inc's international transfer of personal data collected in the EEA, the UK, and Switzerland is governed by Standard Contractual Clauses. The controller of personal data relating to individuals located in the EEA, UK, or Switzerland, is Mobyle Co in the UK. For questions or concerns please contact our Data Protection Officer, by emailing privacy@mobyle.co, or by writing to us at Mobyle Co listed on our contacts page. You may also contact and have the right to lodge a complaint with your local data protection authority.
Updates to this Notice
This Notice sets out the essential details relating to your personal data relationship with Mobyle Inc. From time to time, we may develop new capabilities, features, or offer additional services which may require we make material changes to this Notice. When we do, we’ll let you know by revising the date this Notice was last updated on our website. Other times, we may provide you with additional notice (such as an email) with more information about the revisions. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Notice and become effective when we post it on our website.
Privacy Questions
For privacy questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us via the details listed on our contacts page on our website.
Updated November 2022